SURVEY


 
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CVS FERRARI needs your feedback. Please help us improve our products and services offered by completing our short customer satisfaction questionnaire. Your responses will help us better target our products and services to meet your needs.
Your responses will be kept strictly confidential.



First, we would like your overall impression of ALL CVS FERRARI products.
1a How satisfied are you with the overall quality of products from CVS FERRARI?
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Satisfied
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Extremely
Satisfied
5
Don't
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1b How satisfied are you with the overall usefulness of products from CVS FERRARI?
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Satisfied
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4
Extremely
Satisfied
5
Don't
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1c How can we better our CVS FERRARI products? (Please check all that apply)





     
We would like your overall impression of CVS FERRARI BEFORE the acquisition in 2010.     We would like your overall impression of CVS FERRARI AFTER the acquisition in 2010.
2 How do you rate our sales team?     2 How do you rate our sales team?
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Satisfied
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Extremely
Satisfied
5
Don't
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Satisfied
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Extremely
Satisfied
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3 How do you rate our professionalism?     3 How do you rate our professionalism?
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4 If you received any technical support, how do you rate the technical competence of our parts and service teams and their response time?     4 If you received any technical support, how do you rate the technical competence of our parts and service teams and their response time?
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Satisfied
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Extremely
Satisfied
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Satisfied
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5 How do you rate our delivery time performance and our commitment to meet your delivery expectations?
Rate on Equipment Deliveries Only
    5 How do you rate our delivery time performance and our commitment to meet your delivery expectations?
Rate on Equipment Deliveries Only
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Satisfied
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4
Extremely
Satisfied
5
Don't
Know
   
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Satisfied
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Extremely
Satisfied
5
Don't
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Rate on Service Only     Rate on Service Only
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Satisfied
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4
Extremely
Satisfied
5
Don't
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Satisfied
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Extremely
Satisfied
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6 How do you rate the competitiveness of our products and do they represent best value for total cost of lifetime ownership?
Rate on Equipment Deliveries Only
    6 How do you rate the competitiveness of our products and do they represent best value for total cost of lifetime ownership?
Rate on Equipment Deliveries Only
Not
Satisfied
1


2


3


4
Extremely
Satisfied
5
Don't
Know
   
Not
Satisfied
1


2


3


4
Extremely
Satisfied
5
Don't
Know
Rate on Service Only     Rate on Service Only
Not
Satisfied
1


2


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4
Extremely
Satisfied
5
Don't
Know
   
Not
Satisfied
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4
Extremely
Satisfied
5
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7 How do you rate our approach to quality management to ensure complete customer satisfaction?     7 How do you rate our approach to quality management to ensure complete customer satisfaction?
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Satisfied
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4
Extremely
Satisfied
5
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Extremely
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8 How do you rate our marketing malarial and product support literature as providing you with the most efficient information?     8 How do you rate our marketing malarial and product support literature as providing you with the most efficient information?
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Satisfied
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Extremely
Satisfied
5
Don't
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Extremely
Satisfied
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9 How do you rate CVS FERRARI overall?     9 How do you rate CVS FERRARI overall?
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Satisfied
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4
Extremely
Satisfied
5
Don't
Know
   
Not
Satisfied
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4
Extremely
Satisfied
5
Don't
Know
     
We would like your comments and suggestions to ensure that our standard of customer care exceeds expectations wherever possible.
10a Are you a current customer?
   
10b If not, what can CVS FERRARI do to bring you back as a customer?
11 Do you have any comments/suggestions that would help us improve our quality of customer service?
12 What do you like about our products and services, and how we add value to your business?
Please give as many examples as you can.
13 What do you dislike about our products and services, and how we add value to your business?
Please give as many examples as you can.
14 What could you buy from us but choose to buy from a competitor? What are the factors influencing your decision? (Please prioritize)
1.
2.
3.
4.
5.
15 What would we need to do to satisfy your requirements even more?
16 Would you be prepared to recommend CVS FERRARI to others? Would you be prepared to provide a testimony for use in our literature?
17 What changes would you like to see in CVS FERRARI as a company?
Please give as many examples as you can.
 
18 Tell us about yourself
Market Segment Served:
Name of your company?
What is your position?
What is your name?
 
19 How do you prefer to be contacted?
Email:
Phone:
(country code + area code + number)